Advanced Metering Infrastructure FAQS

1. ​To help keep everyone safe, dogs and any other domestic pets will need to be contained outside of the yard during installation.
2. Always keep meter box lids unobstructed.

1. The project is being managed for the District by Ferguson, which will ultimately be responsible for the day-to-day execution of the project, including installation of equipment and materials, selecting contractors and subcontractors, overseeing installation, and ensuring the highest level of customer satisfaction. The District will have a representative in the field at all times to monitor the work and the progress of Apex CoVantage.
2. The District managed the first phase of the project, which included evaluating and recommending equipment and systems as well as developing performance measures for the project’s implementation phase, selecting vendors and contractors.
3. Contractors working on the project will carry proper identification and have successfully completed a background check. They will be outfitted in easily identifiable uniforms, wear ID badges, and the Apex CoVantage name will be on all vehicles.
4. Contractors will not need to enter residential property, nor will they be asking for any form of payment from customers.

1. Currently, every month, the District has to manually visit 16,700 homes and busineses to read meters. The advanced metering system will take vehicles off the road, significantly reducing the community’s carbon footprint.
2. The project includes the addition of a new web-based customer portal that will allow customers who sign up to track their daily water use. This web-based system will be activated toward the end of the installation project, probably in early 2016, and rate-payers will receive detailed information on how to take advantage of its offerings.
3. The system will expedite leak detection and enhance customer service by providing near-real-time data to District staff. Alarms will announce no flow, negative flow, positive flow, and over-average flow, and most meters will retain usage data for 30 days.
4. Thanks to its advanced technology and backup systems in the field, the new system will provide accurate, timely water use data regardless of weather conditions or short-duration power outages.

If your old meter was under-registering or otherwise not registering property, having a new, accurate meter may affect your bill. This would simply be because water previously not registered (and therefore not billed for) will now be registered and billed for, so now customers will be paying for all water used. This new AMI Meter Replacement Program also offers the customer benefit and value in better access to their account, increased services, and more efficient customer service. The District is required by the State Water Use Efficiency Rule to reduce its level of unaccounted-for water; this program will greatly assist the District in complying with this law.